Carnglaze Caverns Privacy Policy

Privacy & Cookie Policy

Carnglaze respects the privacy of its users and we are therefore committed to abiding by the following privacy policy. This document will provide you, the user, with details of how Carnglaze collects, stores and uses any personal data supplied.

It is the stated policy of Carnglaze that it will act in accordance with current legislation to meet best practice regulations with regard to the processing of personal data. Carnglaze Caverns - registered office at Carnglaze, St Neot, Liskeard, Cornwall, PL14 6HQ.

How do we collect information from you?

Any personal data or information that is provided by the user online via contact forms, ticket purchases and newsletter signups will be captured and stored within the Carnglaze database.

What type of information is collected from you?

The personal information we collect might include your name, county of residence, postcode, telephone and email address.

How is your information used?

We may use your information to:

• fulfil a specific query or request you have made
• purchase of tickets to concerts and events
• send you communications which you have requested and that may be of interest to you. These may include information about tours, concerts, weddings, our latest news, or other relevant information about Cornwall.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, after which any paper copies are securely deposed.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your identifiable information with other companies or individuals without your prior permission.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: hello@carnglaze.com.

How you can access and update your information

Carnglaze is obliged to supply you, on request, with a copy of the personal data it holds about you. If you wish to exercise this right, please contact Carnglaze at hello@carnglaze.com Should you discover any inaccuracies please notify We are Cornwall as soon as possible at the same address. We will then correct our records.

Security precautions in place to protect the loss, misuse or alteration of your information

Non-sensitive details (such as your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Cookie Policy

Cookies are a feature of web browsers that allow website servers to store information within your browser. Carnglaze uses cookies to ensure functionality of the site, improving usability, and enabling the website to remember user preferences. Carnglaze also uses cookies to gather anonymous statistics through Google Analytics – helping to improve the website.

Most website browsers allow the user control of Cookie acquisition through the browser settings. Carnglaze’s cookies do not contain any personally identifiable information but help us to provide a personalised service and allow the website to function correctly.

The following are a list of cookies can be used by Carnglaze and their purpose:

Google Analytics

Google Analytic cookies collect information on how visitors use the site, their behaviour and their acquisition. Using this information Carnglaze can create reports furthering the improvement and general functionality of the website. All Google Analytic cookies are collected anonymously – Google’s privacy policy relating to cookies is available here: http://www.google.com/analytics/learn/privacy.html.

YouTube

Carnglaze can embed YouTube videos on pages throughout the site. YouTube uses a number of cookies within youtube.com – for information please visit: https://www.google.com/intl/en/policies/privacy.

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Carnglaze Caverns. References to "our Website" or "the Website" are to carnglaze.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Carnglaze Caverns
Carnglaze, St Neot, Liskeard, Cornwall
PL14 6HQ

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.