Low-season:
Wednesday – Sunday 10am > 5pm
Closed Mondays & Tuesdays

High-season:
7 days a week – 10am > 8pm

Absolutely! During busy periods it is essential that you book your visit online to avoid disappointment.
H&S only allows us a certain number of people underground at any one time, so we just can’t allow you entrance if we are already at capacity. 

No concert or event tickets are ever sold on the door.

There is free parking on site with dedicated low mobility spaces.
On busy days and for larger events, we have an adjacent overflow car park – a short woodland walk from the caverns.
If you are coming as a big group in separate vehicles, particularly for concerts, we encourage you to lift-share as much as possible.

Due to the historical nature of the site, specific areas of the gardens and the lower caverns have limited access for those with reduced mobility.

The upper cavern, The Rum Store, is fully accessible, including for wheelchair users.
The lower cavern, has limited access for reduced mobility & wheelchair users, via a ramp to a viewing platform.
The lower cavern levels and underground lake are accessed via a 100 year-old flight of steps with handrails.

The fully accessible upper cavern, The Rum Store, is where the majority of concerts and events are held.

The Terraced Gardens are partially accessible for a short stroll, with plenty of benches amongst the greenery.
The Woodland Walk is fairly wild and steep in places, and is not fully accessible.

Dogs on leads with respectful owners are welcome at all times in our outdoor areas.

Dogs are not allowed underground (with the exception of registered trained assistance dogs).

Please be considerate, clean up and take any dog waste away with you.
Shaded parking spaces are available.

The caverns remain at 10 degrees Centigrade all year round, making them feel cool in Summer and warm in Winter.
It might feel a little cold if you’re not used to it and aren’t suitably dressed. A warm jumper or jacket and sensible shoes are recommended

Please do not take any food or drink underground.

If you are visiting the caverns and woods, please feel free to bring your own picnic to eat in the grounds, and take your rubbish home with you or use the bins provided.

Please respect the fact that we are a licenced premises and do not bring your own alcohol on site.

It is safe for children, if they bring their responsible adults with them!

Please do not allow children to wander off the paths, play on the loose slate in the caverns, throw things into the lakes or otherwise behave disrespectfully.

Carnglaze is a retired slate mine and comes with all the dangers associated with that – we ask all parents and guardians to be aware

Yes you do – it is a basic H&S requirement of us being able to let you into an old mine.
We supply you with sanitised safety helmets when you arrive.

In accordance with the current government guidelines – no you don’t

All day visitor & concert tickets are non-refundable.

In exceptional circumstances, tickets may be transferable at our discretion. Please mail us on hello@carnglaze.com